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  • Proefexamens sociale hygiëne (PDF)

Social Responsibility


Dirk Braam • ebook • pdf

  • Samenvatting
    This E-book contains the lesson material for the SVH social responsibility exam. SVH social responsibility
    is intended for people working in the hotel and catering industry. This mainly concerns
    organisations or companies that serve alcohol, because of the obligation under the Dutch ‘Dranken
    Horecawet’ (Licensing and Catering Act) to have a ‘Declaration of knowledge and understanding
    of Social Responsibility’.
    Social responsibility is also certainly important for organisations or companies that do not serve
    alcohol. Social responsibility deals with many relevant topics, such as work environment, guest
    orientation, tobacco, drug0s or gambling and dealing with the practical situation with the use
    of discussion models.

    This e-book is a preparation for the practice questions and trial exams that are offered via Oefentoets.
    om. The objective of Oefentoets.com is to transfer digital knowledge in an effective way. The
    website of Oefentoets.com is suitable to practise online with your smartphone, iPad or computer.
    It allows the user to practice anywhere, anytime. In the bus, in a library or just from home. If you
    have a short moment, you can effectively use this time to prepare for an exam.
    With the trial exams via Oefentoets.com we try to imitate the official exam as much as possible.
    This means that we approach the number of questions, the time limit and the way the questions
    are phrased as closely as possible.
  • Productinformatie
    Binding : PDF
    Auteur : Dirk Braam
    Bestandstype : PDF
    Distributievorm : Ebook (digitaal)
    Aantal pagina's : Afhankelijk van e-reader
    Beveiliging : Geen   Informatie 
    Uitgeverij : Oefentoets.com
    ISBN : 9789083099842
    Datum publicatie : 06-2024
  • Inhoudsopgave
    Chapter 1 - Social Responsibility
    Chapter 2 - Guests
    Chapter 3 - Enforcing rules
    Chapter 4 - Risk behaviour in rule enforcement
    Chapter 5 - Discussion models
    Chapter 6 - Alcohol
    Chapter 7 ‐ Drugs
    Chapter 8 ‐ Tobacco
    Chapter 9 ‐ Gambling
    Chapter 10 ‐ Safety provisions
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What does ‘sociale hygiëne’ (social responsibility) mean?
Hygiene comes from the word Hygieia, which means ‘goddess of purity and health’. Social responsibility
in organisations means that the entrepreneur ensures a healthy environment for
employees and customers. The word social means ‘society’ and these are the people around us.
These are the people around us.

Definition of social responsibility (sociale hygiëne)
Social responsibility means that people respect each other’s physical and mental health.

People’s conviviality and relaxation often go hand in hand with food and drink. Too much alcohol
can cause long-term damage, including physical complaints and social problems. To prevent this
from happening, the Dutch ‘Drank- en Horecawet’ (Licensing and Catering Act) exists. This law
sets requirements for the knowledge of the manager in the field of social responsibility.
It is important for a manager to have knowledge about:

1. The effects of alcohol on the body and mind (and combinations with drugs or medication).
2. Alcohol abuse and addiction.
3. The laws and regulations of alcohol.
4. The gaming machines and gambling addiction.

Social responsibility is a mandatory aid for responsible alcohol dispensing (Mandatory for manager).
Values and standards

Social behaviour includes values and standards.
We learn values and standards for the environment in which we live (society) from an early age,
including the environment at home, at school, at work or through social media. The environment
is our frame of reference. Social behaviour is therefore also respecting each other on the basis
of standards and values.

A value is what someone strives for. This can be for example: being honest, being sweet and caring,
sharing materials or not smoking. In principle, each individual has, in principle, his own values
and can shape and determine them himself.

A standard or decency standard is that what is defined in our culture. For example, no feet on
the couch, getting up for the elderly in the tram, no jumping in the queue. The standards are
‘in principle’ self-evident for every Dutchman. Of course, there can be differences, such as one
drinking from a glass and the other from a bottle. The values that exist are the standards. The
standards are therefore concrete rules of conduct. ×