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The ITIL process manual

James Persse • Boek • paperback

  • Samenvatting
    This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
    Each chapter has the following structure:
    Improvement activities
    Process inputs and outputs
    Related processes
    Tools and techniques
    Key Performance Indicators
    Critical Success Factors
    Process Improvement roles
    Benefits of effective Process
    Implementation challenges and considerations
    Typical assets and artefacts of an Improvement program
  • Productinformatie
    Binding : Paperback
    Distributievorm : Boek (print, druk)
    Formaat : 171mm x 238mm
    Aantal pagina's : Niet bekend
    Uitgeverij : Van Haren Publishing
    ISBN : 9789087536503
    Datum publicatie : 07-2012
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