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Discover the IT Cherry

How to become the most valued IT organisation by using Cherries

Mark Butterhoff, Barry Derksen, Aart van der Vlist • ebook • epub

  • Samenvatting
    How to become to most valued IT organisation by using cherries

    Dutch Prime Minister Balkenende had to cut back costs in 2002, "First the sour, then the sweet". It is now time for the sweet phase for IT organisations. Because with most companies, IT customer satis-faction does not score higher than a seven.

    Already in 1973 there were publications about the limited alignment between Business and IT. This is three years after Akerlof announced the Lemons Problem in the car market, "the sour taste of the sec-ond-hand car market". Or that you actually always feel cheated and the relationship between invest-ment and return never seems to be right.

    The trust between the Business and IT is still too limited and the loyalty of the business is low. If the business gets a chance, they escape by introducing shadow IT, for example with cloud solutions. And that despite the many efforts that have been made in recent decades to close the gap between business and IT.

    So it's time to look for new methods and new perspectives. This book examines what is needed to turn an IT lemons experience into a sweet cherry. What do companies like Bol.com and Virgin Air-lines do from which IT can learn? Towards a cherry experience model for IT!

    Enjoy the sweet taste of this book!
  • Productinformatie
    Binding : Epub
    Auteur : Mark Butterhoff, Barry Derksen, Aart van der Vlist
    Bestandstype : epub
    Distributievorm : Ebook (digitaal)
    Aantal pagina's : Afhankelijk van e-reader
    Beveiliging : Digitaal watermerk (social DRM)   Informatie 
    Uitgeverij : BITTI B.V.
    ISBN : 9789081786676
    Datum publicatie : 09-2019
  • Inhoudsopgave
    “Kick Off: Because it’s possible!

    2. IT is a market for lemons
    2.1 The Lemons Problem
    2.2 The IT Lemons Problem

    3. The limited value of IT
    3.1 What is value?
    3.2 Creation of value
    3.3 IT measures lemons

    4. Al Capone or Seneca
    4.1 How to grow from a lemon to a cherry IT organisation
    4.2 The layers
    4.3 The Stages
    4.4 First part of the IT Cherry model

    5. With cherries comes experience
    5.1 Experiences within the cherry model
    5.2 The creation of the cherry experience
    5.3 Examples of Experiences within IT
    5.4 Collaboration in lemon and cherry flavour
    5.5 The IT cherry-experience model
    5.6 Employee satisfaction is prerequisite
    5.7 Continuous innovation of experiences

    6. The best IT is the one with cherry experience!

    7. And, just like that, you become CIO of an IT lemons department
    7.1 Entering the stage
    7.2 Smartly surfing Moore’s exponential curve
    7.3 Ruthless execution

    About the authors
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