Foundations of IT service management

Arjen de Jong • Boek • paperback

• Samenvatting
  Note: This book is available in several languages: Dutch, English, French, Spanish.
  
  Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
  This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
  The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
  This title covers the following:
  PART 1: THE ITIL SERVICE LIFECYCLE
  Lifecycle phase: Service strategy
  Lifecycle phase: Service design
  Lifecycle phase: Service transition
  Lifecycle phase: Service operation
  Lifecycle phase: Continual service improvement
  PART 2: FUNCTIONS AND PROCESSES
  Introduction to Functions and Processes
  Functions and Processes in Service Strategy
  Functions and Processes in Service Design
  Functions and Processes in Service Transition
  Functions and Processes in Service Operation
  Functions and Processes in Continual Service Improvement
  ....and much more!
  
• Productinformatie
  Binding : Paperback
  Distributievorm : Boek (print, druk)
  Formaat : 171mm x 240mm
  Aantal pagina's : 360
  Uitgeverij : Van Haren Publishing
  ISBN : 9789087530570
  Datum publicatie : 10-2007
  
• Inhoudsopgave
  niet beschikbaar
• Reviews (0 uit 0 reviews)
  Wil je meer weten over hoe reviews worden verzameld? Lees onze uitleg hier.