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Navigation model

More UX by transforming your application into a story

Rik Manhaeve • Boek • paperback

  • Samenvatting
    IT systems have a lot of functionality. We used to present this functionality as a whole to the user. He could then choose what he needed. This created enormous amounts of stress and many erroneous actions. It doesn’t have to be that way.

    A lot of stakeholder-oriented techniques may help you put the functionality in the right perspective for the user. The navigation model brings this information together and transforms it into a scenario, a narrative. Accompanied with the motivation of the user, we end up with a strong and stakeholder-oriented structure.

    The navigation model brings a lot of info together: the tasks, the environment, the business objects to be handled, the actions needed, the information to consult and last but not least why it is done that way, the motivation. The model draws a clear picture without using excessive details.
  • Productinformatie
    Binding : Paperback
    Distributievorm : Boek (print, druk)
    Formaat : 145mm x 210mm
    Aantal pagina's : 240
    Uitgeverij : Rik Manhaeve
    ISBN : 9789464068283
    Datum publicatie : 05-2021
  • Inhoudsopgave
    1. Introduction
    2. The basis for, the proposed model
    3. The model
    4. Special approaches and remarks to modeling
    5. Information needed to create the model
    6. Link with other processes and models
    7. Case study
    8. What to do with iinfo from the model
    9. Link to user experience (UX)
    10. Other usages of the model
    11 Conclusion

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Do users benefit from an abundance of choice? No, choice is not necessarily a good thing to have. Having too many options is overwhelming, will slow us down, create stress. This is illustrated in the book of Prof. Barry Schwartz “The Paradox of choice” (Schwartz 2004). Prof Barry Schwartz is mainly researching the connection between economics and psychology. A similar problem is also known in the ICT domain as Hick’s law (Soegaard 2016).

“Delivering a good user experience requires that first you find out the functionalities that will answer their needs; second, you need to guide them to the specific functions they need most. If users end up stuck in the decision-making process of “what next?”, they may become confused, frustrated, or leave your website or application. “
Mads Soegaard, interaction design

Having choices is good, too many choices is bad news. Hick’s law states that if we have too many choices, we divide them into groups to reduce the cognitive load (called chunking). This is the way we handle this problem. According to Barry Schwartz, having too many choices introduces anxiety, stress, discomfort and dissatisfaction. These effects should motivate us to take preventative actions.

We must design for the way people behave, not for how we wish them to behave - Donald Norman ×