Wij werken op volle kracht, er is geen vertraging in productie en levering door het Coronavirus. Meer informatie via deze link.

€ 35,95


ePUB ebook

niet beschikbaar

PDF ebook

niet beschikbaar

Meer van deze auteur

  • Cover DevOps Development Best Practices UK
    DevOps Development Best Practices UK (boek)
  • Cover DevOps Development Best Practices
    DevOps Development Best Practices (boek)

SLA Templates

Bart de Best • Boek • paperback

  • Samenvatting
    This book gives booth a template and an explanation for this template for all common service level management documents. The following templates are included in this book: • Service Level Agreement (SLA) • Underpinning Contract (UC) • Operational Level Agreement (OLA) • Document Agreement and Procedures (DAP) • Document Financial Agreements (DFA) • Service Cataloque • External Spec Sheets (ESS) • Internal Spec Sheers (ISS) • Service Quality Plan (SQP) • Service Improvement Program (SQP)

    Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue. But as a result of this customer satisfaction, perhaps the most important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers. This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements. This book gives booth a template and an explanation for this template for all common service level management documents. The following templates are included in this book: • Service Level Agreement (SLA) • Underpinning Contract (UC) • Operational Level Agreement (OLA) • Document Agreement and Procedures (DAP) • Document Financial Agreements (DFA) • Service Cataloque • External Spec Sheets (ESS) • Internal Spec Sheers (ISS) • Service Quality Plan (SQP) • Service Improvement Program (SQP)
  • Productinformatie
    Binding : Paperback
    Distributievorm : Boek (print, druk)
    Formaat : 206mm x 290mm
    Aantal pagina's : 76
    Uitgeverij : Leonon Media
    ISBN : 9789492618030
    Datum publicatie : 09-2017
  • Inhoudsopgave
    niet beschikbaar
  • Reviews (0 uit 0 reviews)

€ 35,95


niet beschikbaar

niet beschikbaar

5-7 werkdagen
Veilig betalen Logo
14 dagen bedenktermijn
Delen 

Fragment

niet beschikbaar

×
SERVICE
Contact
 
Vragen