Wij werken op volle kracht, er is geen vertraging in productie en levering door het Coronavirus. Meer informatie via deze link.

€ 14,99


ePUB ebook

niet beschikbaar

PDF ebook

niet beschikbaar

Customers Are People Too

Mark de Bruijn • Boek • paperback

  • Samenvatting
    More and more organizations have increased their focus on delivering an exceptional customer experience. It’s no longer just about the price or quality of a product or service, it’s about trust, emotion and the entire experience. Therefore, the customer experience market is one of the largest and fastest growing markets in today’s world. And when we think about improving a customer experience we almost instantly think about technology. There are so many different channels to connect with your customers and so many opportunities to improve their experiences using technology. However, because of this tight connection between the customer experience and technology, most of us forget what it’s really about. "It’s not about technology, it’s about people." It’s about making our lives just a little bit better every day. And if we focus on this, extraordinary customer experiences will be created. The relationships between brands and customers will be built on trust, emotion and a true connection. This book will focus on creating this exceptional customer experience and why it’s so important to focus on the human side. The book is divided into 3 parts and includes topics such as how to build trust, how to truly personalize an experience and how important an employee experience is. It also includes topics like voice assistants, experiential marketing and many learnings and examples from different industries.
  • Productinformatie
    Binding : Paperback
    Distributievorm : Boek (print, druk)
    Formaat : 147mm x 210mm
    Aantal pagina's : 110
    Uitgeverij : Mark de Bruijn
    ISBN : 9789082646696
    Datum publicatie : 01-2020
  • Inhoudsopgave
    niet beschikbaar
  • Reviews (0 uit 0 reviews)

€ 14,99


niet beschikbaar

niet beschikbaar

Voor 21:00 besteld, morgen in huis!
Veilig betalen Logo
14 dagen bedenktermijn
Delen 

Fragment

niet beschikbaar

×
SERVICE
Contact
 
Vragen